AWS for Industries

Tag: airlines

Planning for recovery: 5 trends to watch in travel and hospitality’s new normal

Previously, we have discussed how organizations have been stabilizing operations by aggressively optimizing costs, leveraging technology to support remote working, contact centers and ensuring both workforces and customers are safe. This is a complex and involved situation: ensuring maintaining a viable business, whilst balancing people and services, especially without a clear view of how and […]

Preparing for travel and hospitality’s recovery

This post is authored by Roger El Khoury – Founder and Managing Director of Neorcha. — How contactless services in hotels can help the industry bounce back Whilst we’re in the midst of the COVID-19 crisis, hoteliers around the world – as one of the hardest hit sectors globally- are preparing for a new normal. […]

Learning from the frontlines of travel and hospitality

There are only three measurements that tell you nearly everything you need to know about your organisation’s overall performance: employee engagement, customer satisfaction, and cash flow. – Jack Welch Imagine having access to detailed, insightful, and ongoing feedback from your most frequent technology product users, culminating in an increase in your profitability. Would you refuse? […]

Convenient Conversations: How conversational AI elevates the traveler experience

This is a point of view from Andrei Papancea, Cofounder and CEO of NLX – an AWS technology partner specialized in building the next generation of conversational applications. — As consumer demands are changing, brands are constantly looking for new ways to interact with customers. Digital conversations are on the rise. According to Smooch.io’s State […]

Improving customer service interactions in the hospitality industry using Amazon Connect

Have you ever experienced an issue with your flight, hotel room, or rental car while on vacation or a business trip? What’s the first thing you do? Yes, you call the company responsible. According to Hospitality Net, phone calls deliver 20% to 50% of the bookings for companies in the hospitality industry. That means that […]

In the News: Today’s in-flight experience is brought to you by machine learning

The below article originally appeared in WIRED.  Inflight entertainment in the pre-internet era was limited to the books and magazines that could be crammed into a passenger’s carry-on—or bought last-minute at the airport. But today, from the array of entertainment options to inflight Wi-Fi, technology has made today’s flying experience markedly more enjoyable. Now, Panasonic […]

The future of air travel retailing

Travel is a personal experience, whether you are traveling for leisure, business, or a combination of both. When people travel, they dream about exotic places, the opportunity to meet new people, make connections, create partnerships, or drive new business. There are thousands of travel technology topics I could write about, but with the IATA Airline […]

3 airline industry trends – and how you can capitalize

The airline industry is a relatable industry – everybody has stories to tell about their latest trip. Some good, some bad. Because of this, there are many opinions about what the industry must do in order to innovate. A thriving ecosystem of startups has sprung up that aim at “transforming” the travel experience, mostly coming […]

Read All About It: AWS Travel and Hospitality

The travel and hospitality industry is going through massive change, driven largely by disruption of legacy business models and rapid advancements in technology (e.g. ML/AI). At the same time, competition and consumer expectations are greater than ever. Companies are using technology to get and stay ahead but for many, understanding and implementing cloud technology can […]