Category: Customer Enablement

Face-off Probability is the National Hockey League’s (NHL) first advanced statistic using machine learning (ML) and artificial intelligence. It uses real-time Player and Puck Tracking (PPT) data to show viewers which player is likely to win a face-off before the puck is dropped, and provides broadcasters and viewers the opportunity to dive deeper into the […]

Machine learning (ML) has improved business across industries in recent years—from the recommendation system on your Prime Video account, to document summarization and efficient search with Alexa’s voice assistance. However, the question remains of how to incorporate this technology into your business. Unlike traditional rule-based methods, ML automatically infers patterns from data so as to […]

This post is co-written by Goktug Cinar, Michael Binder, and Adrian Horvath from Bosch Center for Artificial Intelligence (BCAI). Revenue forecasting is a challenging yet crucial task for strategic business decisions and fiscal planning in most organizations. Often, revenue forecasting is manually performed by financial analysts and is both time consuming and subjective. Such manual […]

This is a guest post co-written with Mutisya Ndunda from Trumid. Like many industries, the corporate bond market doesn’t lend itself to a one-size-fits-all approach. It’s vast, liquidity is fragmented, and institutional clients demand solutions tailored to their specific needs. Advances in AI and machine learning (ML) can be employed to improve the customer experience, […]

Over the last few years, online education platforms have seen an increase in adoption of and an uptick in demand for video-based learnings because it offers an effective medium to engage learners. To expand to international markets and address a culturally and linguistically diverse population, businesses are also looking at diversifying their learning offerings by […]

Amazon Web Services and Udacity are partnering to offer free services to educate developers of all skill levels on machine learning (ML) concepts with the AWS Machine Learning Engineer Scholarship program. The program offers free enrollment to the AWS Machine Learning Foundations course and 325 scholarships awarded to the AWS Machine Learning Engineer Nanodegree, a […]

The increasing size of language models has been one of the biggest trends in natural language processing (NLP) in recent years. Since 2018, we’ve seen unprecedented development and deployment of ever-larger language models, including BERT and its variants, GPT-2, T-NLG, and GPT-3 (175 billion parameters). These models have pushed the boundaries of possible architectural innovations. […]

Today, customers can raise support tickets through multiple channels like – web, mobile, chat-bots, emails, or phone calls. When a support ticket is raised by a customer, it is processed and assigned to a category based on the information provided in the ticket. It is then routed to the support group for resolution according to […]

FORMULA 1 (F1) cars are the fastest regulated road-course racing vehicles in the world. Although these open-wheel automobiles are only 20–30 kilometers (or 12–18 miles) per-hour faster than top-of-the-line sports cars, they can speed around corners up to five times as fast due to the powerful aerodynamic downforce they create. Downforce is the vertical force […]

In recent years, natural language understanding (NLU) has increasingly found business value, fueled by model improvements as well as the scalability and cost-efficiency of cloud-based infrastructure. Specifically, the Transformer deep learning architecture, often implemented in the form of BERT models, has been highly successful, but training, fine-tuning, and optimizing these models has proven to be […]