Category: Customer Solutions

At SambaSafety, their mission is to promote safer communities by reducing risk through data insights. Since 1998, SambaSafety has been the leading North American provider of cloud–based mobility risk management software for organizations with commercial and non–commercial drivers. SambaSafety serves more than 15,000 global employers and insurance carriers with driver risk and compliance monitoring, online […]

This post is co-written with Jad Chamoun, Director of Engineering at Forethought Technologies, Inc. and Salina Wu, Senior ML Engineer at Forethought Technologies, Inc. Forethought is a leading generative AI suite for customer service. At the core of its suite is the innovative SupportGPT™ technology which uses machine learning to transform the customer support lifecycle—increasing deflection, […]

This post discusses how to structure internal knowledge sharing using Amazon Kendra and AWS Lambda and how Amazon Kendra solves the obstacles around knowledge sharing many companies face.

Open-source large language models (LLMs) have become popular, allowing researchers, developers, and organizations to access these models to foster innovation and experimentation. This encourages collaboration from the open-source community to contribute to developments and improvement of LLMs. Open-source LLMs provide transparency to the model architecture, training process, and training data, which allows researchers to understand […]

Data is the foundation for machine learning (ML) algorithms. One of the most common formats for storing large amounts of data is Apache Parquet due to its compact and highly efficient format. This means that business analysts who want to extract insights from the large volumes of data in their data warehouse must frequently use […]

This post was co-authored by Brian Curry (Founder and Head of Products at OCX Cognition) and Sandhya MN (Data Science Lead at InfoGain) OCX Cognition is a San Francisco Bay Area-based startup, offering a commercial B2B software as a service (SaaS) product called Spectrum AI. Spectrum AI is a predictive (generative) CX analytics platform for […]

In this three-part series, we present a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. This solution rides on a more significant global wave of increasing mortgage fraud, which is worsening as more people present […]

Vision loss comes in various forms. For some, it’s from birth, for others, it’s a slow descent over time which comes with many expiration dates: The day you can’t see pictures, recognize yourself, or loved ones faces or even read your mail. In our previous blogpost Enable the Visually Impaired to Hear Documents using Amazon […]

February 2024: This post was reviewed and updated for accuracy. This post is co-written with Thatcher Thornberry from bpx energy.  Facies classification is the process of segmenting lithologic formations from geologic data at the wellbore location. During drilling, wireline logs are obtained, which have depth-dependent geologic information. Geologists are deployed to analyze this log data […]

This is a guest post co-authored by Nafi Ahmet Turgut, Mutlu Polatcan, Pınar Baki, Mehmet İkbal Özmen, Hasan Burak Yel, and Hamza Akyıldız from Getir. Getir is the pioneer of ultrafast grocery delivery. The tech company has revolutionized last-mile delivery with its “groceries in minutes” delivery proposition. Getir was founded in 2015 and operates in […]