AWS Public Sector Blog
Improving the customer experience for high-traffic public services: An architecture guidance
Improving the customer experience (CX) has emerged as an imperative for government agencies. In this blog post, learn an architecture pattern that public institutions can use to improve CX while building and deploying secure, resilient, and performant web applications that support sudden surges in demand for public services. This architecture pattern addresses the need of an example use case in which an agency must request information from thousands to millions of civilians, who may access a single-page application at similar times, and then sends email notifications to each civilian to confirm their activity.
How to improve government customer experience by building a modern serverless web application in AWS GovCloud (US)
Modern applications built using microservices architectures improve customer experience by dramatically reducing the risk of failures in a web application. In this blog post, we present a sample AWS reference architecture of a microservices application built using an architecture framework based in AWS GovCloud (US), which can help support adherence to a Federal Risk and Authorization Management Program (FedRAMP) High Baseline.
Architecture framework for transforming federal customer experience and service delivery
Customer experience (CX) has emerged as a key priority in the US following the 2021 Biden Administration Executive Order (EO) to transform federal customer experience and service delivery. Application modernization enables agencies to simplify business processes and provide customers with flexible, interactive, and simple to use applications, resulting in improved CX. In this blog post, we present an AWS architecture framework that agencies can use to develop and deploy a modern application that helps improve CX.
Getting started with healthcare data lakes: Using microservices
Data lakes can help hospitals and healthcare organizations turn data into insights and maintain business continuity, while preserving patient privacy. This blog post is part of a larger series about getting started with setting up a healthcare data lake. In this blog post, I detail how the solution has evolved at a foundational level over the series to include microservices. I describe the design decisions I’ve made and the additional features used. You can access code samples for this solution through a GitHub repo for reference.
Breaking down patient data silos in UK healthcare with serverless cloud technology
Healthier Lancashire and South Cumbria Integrated Care System (ICS) looks after the health and social care needs of a population of 1.8 million citizens across the North West of the UK. One of the main goals of the ICS is to work collaboratively with all partners involved in care delivery for their geography. To this end, the ICS recognized that using cloud technologies allows for better data sharing to improve patient outcomes.
Purpose-built databases: The model for building applications in the cloud
The era of the cloud has simply accelerated the push to microservices as organizations want to adopt new, distributed models for building applications to drive agility, innovation, and efficiency. The AWS portfolio of purpose-built databases can help with this movement. AWS offers a broad and deep portfolio of purpose-built databases that support diverse data models and allow customers to build data driven, highly scalable, distributed applications. This allows you to pick the best database to solve a specific problem and break away from restrictive commercial databases to focus on building applications to meet the needs of their organization.
Delivering modern, accessible virtual healthcare solutions with the cloud
Telehealth solutions make virtual, real-time interactions between patient and provider possible. These solutions can be beneficial for both patients and care providers, letting patients receive care without having to step into a doctor’s office—a key feature that has benefits for those in hard-to-reach or rural areas and patients with mobility issues. Additionally, these solutions can help reduce physical traffic in hospitals, which is imperative during the pandemic. Customers around the globe share how building on AWS, helps them scale, innovate, and operate at scale to improve the patient and care provider experience.
T Digital shares lessons learned about flexibility, agility, and cost savings using AWS
T-Digital, a division of Tshwane University Technology Enterprise Holding (TUTEH) in South Africa, built TRes, a digital platform for students living in student housing and for accommodation providers. TRes connects students with available housing and verified and authorized property owners. It addresses student accommodation needs and helps verified and approved property owners fully allocate their residences, while alleviating administrative burden. With help from AWS Professional Services, T-Digital experienced flexibility, agility, and realized cost savings.
How artificial intelligence and Amazon Alexa are teaching students to write
Ecree, an AWS EdStart Member, was founded by educators who believed the way we teach students to write is broken. The volume of work a teacher is being asked to do means students don’t always get the necessary attention and feedback required to develop their writing skills. Ecree’s founding team set out to support teachers and students by creating the world’s first rules-based tool that assesses student writing in the same way a highly trained professor does, on-demand. The solution uses cloud technologies including machine learning (ML), artificial intelligence (AI), and voice technology to help improve student writing.
Raising the bar on storage: How to improve your disaster recovery, ransomware prevention, and backup strategy
Data is an organization’s critical asset, which is why safeguarding it against ransomware attacks, natural disasters, emergencies, or technical failures is a top priority. Legacy data storage, such as tape, makes sharing and protecting data costly and time consuming. AWS released a series of educational webinars and whiteboarding videos that discuss how to raise the bar on data protection in the AWS Cloud.