Tag: public sector

Citizens want to report issues to their local governments in a fast and simple manner and not have to worry about identifying the right government agency or phone number—for instance, if a fire hydrant is broken, or a road sign has fallen over. In this blog post, learn how to set up a solution with AWS deep learning services that creates a fluid experience for reporting and addressing these issues.

In June 2022, AWS Partner Coursera launched the annual Global Skills Report, an in-depth look at the state of skills globally. The Global Skills Report draws data from 100 million learners in more than 100 countries who have used Coursera, a global online learning platform, to develop a new skill during the past year. Building on the findings from the Global Skills Report, the following are four skills trends that workforce development leaders, like those in state and local government and education, should keep in mind as they strive to build an inclusive and competitive workforce.

Many public sector customers in government, healthcare, and life sciences have data lakes that contain addresses (e.g., 123 Main Street). These customers frequently ask how they can quickly visualize these addresses on a geographic map to get a more intuitive understanding of how these addresses are distributed. In this post, learn how to use Amazon Athena and Amazon Location Service to perform ad hoc geocoding on an example dataset and visualize these geocoded addresses on an Amazon QuickSight map.

AWS announced that Amazon Connect, its omnichannel cloud contact center service, has achieved FedRAMP Authorized status at the High Impact Level. FedRAMP is a US government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment, and continuous monitoring for cloud technologies and federal agencies. In this blog post, learn how to deploy a secure Amazon Connect contact center with conversational AI features to route callers and chatters to the agents best able to assist them.

The Busan Cloud Innovation Center (CIC) teamed up with the World Food Programme (WFP), the Busan IT Promotion Agency, and technology startup Nuvilab to use cloud technology to address food waste in South Korea. Using Amazon’s “Working Backwards” approach with artificial intelligence (AI), machine learning (ML), and data lake solutions on AWS, the team developed Zero Waste Zero Hunger (ZWZH), a program that uses artificial intelligence AI to provide data about food consumption.

How can public sector organizations help address the cloud skills gap? To discuss this, AWS recently hosted a webinar with a panel of government officials and workforce planning experts. These experts shared their success stories and offered best practices to state and local agencies looking to develop their own workforce strategies to build a robust pipeline of cloud talent. Read on for the top takeaways from the webinar.

In the International Institute for Management Development (IMD) 2022 Digital Competitiveness Index, Japan ranked 29th out of 63 countries, down one place from last year’s ranking. A 2021 white paper on information and communications by the Ministry of Internal Affairs and Communications highlighted the gap between urban and rural digital transformation initiatives in Japan, with urban areas making more progress and local areas lagging behind. There is an urgent need to accelerate digital transformation across Japan to maintain and strengthen Japan’s competitiveness. Learn about local best practices in digital innovation across seven regions of Japan.

Virtually all federal, state, and local government agencies are subject to various data retention and records management policies, regulations, and laws. AWS Wickr provides federal agencies with an innovative solution that can help them build public trust by protecting sensitive communications, while supporting the capture and management of records.  

Amazon’s Working Backwards process puts the customer at the center of discussions about designing a solution based on their needs. The City of Bellevue, Washington recently benefited from this practice through a workshop facilitated by the Arizona State University (ASU) Smart City Cloud Innovation Center (CIC), powered by AWS. The CIC workshop provided clarity on Bellevue’s local road safety needs and how to best align its projects with national investment priorities.

At the AWS Summit New Delhi and AWS Summit Singapore, AWS leaders and customers shared stories of how they’re innovating rapidly, improving citizens’ lives, transforming their operations, and creating technology that can scale for social good. Read on for some of the highlights at these Summit keynotes.