AWS Machine Learning Blog

Category: Amazon Lex

Building AI chatbots using Amazon Lex and Amazon Kendra for filtering query results based on user context

Amazon Kendra is an intelligent search service powered by machine learning (ML). It indexes the documents stored in a wide range of repositories and finds the most relevant document based on the keywords or natural language questions the user has searched for. In some scenarios, you need the search results to be filtered based on […]

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. This is the first of a two-part series dedicated to the integration of […]

Configure DTMF slots and ordered retry prompts with Amazon Lex

This post walks you through a few new features that make it simple to design a conversational flow entirely within Amazon Lex that adheres to best practices for IVR design related to retry prompting. We also cover how to configure a DTMF-only prompt as well as other attributes like timeouts and barge-in. When designing an […]

Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to […]

Announcing Visual Conversation Builder for Amazon Lex

Amazon Lex is a service for building conversational interfaces using voice and text. Amazon Lex provides high-quality speech recognition and language understanding capabilities. With Amazon Lex, you can add sophisticated, natural language bots to new and existing applications. Amazon Lex reduces multi-platform development efforts, allowing you to easily publish your speech or text chatbots to […]

Add conversational AI to any contact center with Amazon Lex and the Amazon Chime SDK

Customer satisfaction is a potent metric that directly influences the profitability of an organization. With rapid technological advances in the past decade or so, it’s even more important to elevate customer focus in the following ways: Making your organization accessible to your customers across multiple modalities, including voice, text, social media, and more Providing your […]

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Build an appointment scheduler interface integrated with Meta using Amazon Lex and Amazon Connect

This blog post is co-written with Nick Vargas and Anna Schreiber from Accenture. Scheduling customer appointments is often a manual and labor-intensive process. You can utilize advances in self-service technology to automate appointment scheduling. In this blog post, we show you how to build a self-service appointment scheduling solution built with Amazon Lex and Amazon […]

Integrate Amazon Lex and Uneeq’s digital human platform

In today’s digital landscape, customers are expecting a high-quality experience that is responsive and delightful. Chatbots and virtual assistants have transformed the customer experience from a point-and-click or a drag-and-drop experience to one that is driven by voice or text. You can create a more engaging experience by further augmenting the interaction with a visual […]