Tag: Customer Solutions

Recently, the Accenture AWS Business Group (AABG) assisted a customer in developing a secure and personalized Interactive Voice Response (IVR) contact center experience that receives and processes payments and responds to customer inquiries. Our solution uses Amazon Connect at its core to help customers efficiently engage with customer service agents. To ensure transactions are completed […]

This post was co-authored with Michael Brown, Sr. Manufacturing Specialist Architect, AWS; Dr. Rajesh Gomatam, Sr. Partner Solutions Architect, Industrial Software Specialist, AWS; Scott Robertson, Sr. Partner Solutions Architect, Manufacturing, AWS; John Harrington, Chief Business Officer, HighByte; and Aron Semie, Chief Technology Officer, HighByte Merging industrial and enterprise data across multiple on-premises deployments and industrial […]

This post was co-authored by Vikas Panghal, Principal Product Mgr – Tech, AWS and Nick Afshartous, Principal Data Engineer at McGraw-Hill McGraw-Hill’s Open Learning Solutions (OL) allow instructors to create online courses using content from various sources, including digital textbooks, instructor material, open educational resources (OER), national media, YouTube videos, and interactive simulations. The integrated […]

This post was co-authored by Dhana Vadivelan, Senior Manager, Solutions Architecture, AWS; Markus Graulich, Chief Architect AI EMEA, IBM Consulting; and Vlad Zamfirescu, Senior Solutions Architect, IBM Consulting Our consulting partner, IBM, organized the “Sustainability Applied 2021” hackathon in September 2021. This three-day event aimed to generate new ideas, create reference architecture patterns using AWS […]

By integrating Amazon EventBridge with Falcon Horizon, CrowdStrike has developed a real-time, cloud-based solution that allows you to detect threats in less than a second. This solution uses AWS CloudTrail and EventBridge. CloudTrail allows governance, compliance, operational auditing, and risk auditing of your AWS account. EventBridge is a serverless event bus that makes it easier […]

Amazon Web Services (AWS) Cloud is elastic, convenient to use, easy to consume, and makes it simple to onboard workloads. Because of this simplicity, the cost associated with onboarding workloads is sometimes overlooked. There is a notion that when an organization moves its workload to the cloud, agility, scalability, performance, and cost issues will disappear. […]

This post was co-written by Joao Dias, Chief Architect at The Mill Adventure and Uri Segev, Principal Serverless Solutions Architect at AWS The Mill Adventure provides a complete gaming platform, including licenses and operations, for rapid deployment and success in online gaming. It underpins every aspect of the process so that you can focus on […]

This post was cowritten by Srikanth Kodali, Sr. IoT Data Architect at AWS, and Will Dombrowski, Sr. Data Engineer at Toyota Connected Toyota Connected North America (TC) is a technology/big data company that partners with Toyota Motor Corporation and Toyota Motor North America to develop products that aim to improve the driving experience for Toyota […]

Imagine that you have access to a digital twin of your house that allows you to remotely monitor and control different devices inside your home. Forgot to turn off the heater or air conditioning? Didn’t close water faucets? Wondering how long your kids have been watching TV? Wouldn’t it be nice to have all the […]

September 8, 2021: Amazon Elasticsearch Service has been renamed to Amazon OpenSearch Service. See details. This post was co-written by Dhruba Mondal and Shhalu Mittal of Erickson Senior Living and Rielah De Jesus Erickson Senior Living is an owner, manager, and developer of retirement communities in the United States. We provide independent living, assisted living, […]