Tag: Customer Solutions

In this post, we explain how S&P Global Market Intelligence implemented an innovative disaster recovery solution for their Capital IQ platform using Amazon FSx for NetApp ONTAP. This solution enables immediate failover to read-only mode in a secondary region within 15 minutes, followed by full read-write recovery when needed. This approach achieves reduction in failover time while maintaining data consistency for global financial operations.

The global real-time payments market is experiencing significant growth. According to Fortune Business Insights, the market was valued at USD 24.91 billion in 2024 and is projected to grow to USD 284.49 billion by 2032, with a CAGR of 35.4%. Similarly, Grand View Research reports that the global mobile payment market, valued at USD 88.50 […]

In this post, we explore a unique scenario where an ISV, unable to provide a floating license option for cloud usage, worked with Stellantis to develop an alternative solution. This approach, implemented with the ISV’s permission, treats named user licenses as if they were floating, automatically assigning and removing them based on the state of user workbench instances.

Enterprises perform quality control to ensure products meet production standards and avoid potential brand reputation damage. As the cost of sensors decreases and connectivity increases, industries adopt real-time imagery analysis to detect quality issues. At the same time, artificial intelligence (AI) advancements enable advanced automation, reduce overall cost and project time, and produce accurate defect […]

Every pharmaceutical company manufacturing medicine must provide customers nationwide with a method to report adverse events following medicine usage as well as emergency assistance as needed. To comply with regulatory policy and enable an Adverse Events Reporting System (AERS), pharma companies must provide dedicated, toll-free phone numbers and contact center agents to handle inbound calls. […]

April, 2026: Aurora Serverless v2 has been renamed Aurora serverless. No action required. In this blog post, we show you how to build an event-driven and serverless solution for property leasing and search that is scalable and resilient. This solution was created for AvalonBay Communities, Inc.—a leading residential Real Estate Investment Trusts (REITs). It enables: […]

When building a Customer Data Platform (CDP), advertising and marketing Independent Software Vendors (ISVs) face a unique set of challenges. The ISV can help organizations with the heavy lifting required to build, secure, and maintain near real-time, high volume CDPs. However, architecting CDPs using traditional on-premises technologies can introduce multiple complexities and can limit deployment […]

The deprecation of digital consumer identifiers, such as third-party cookies and mobile advertising IDs, and the rapid growth of data from expanding consumer touchpoints, has created challenges in identifying, managing, and reaching customers in digital channels. Organizations must rethink their strategies for collecting and storing customer data. Customer Data Platforms (CDPs) collect, aggregate, and organize […]

Recently, the Accenture AWS Business Group (AABG) assisted a customer in developing a secure and personalized Interactive Voice Response (IVR) contact center experience that receives and processes payments and responds to customer inquiries. Our solution uses Amazon Connect at its core to help customers efficiently engage with customer service agents. To ensure transactions are completed […]

This post was co-authored with Michael Brown, Sr. Manufacturing Specialist Architect, AWS; Dr. Rajesh Gomatam, Sr. Partner Solutions Architect, Industrial Software Specialist, AWS; Scott Robertson, Sr. Partner Solutions Architect, Manufacturing, AWS; John Harrington, Chief Business Officer, HighByte; and Aron Semie, Chief Technology Officer, HighByte Merging industrial and enterprise data across multiple on-premises deployments and industrial […]