Tag: state government

When the COVID-19 pandemic hit, New Mexico’s Human Services Department (HSD) needed a new way to deliver contact center services safely and found it with Amazon Web Services (AWS). Using Amazon Connect, a cloud-based, artificial intelligence (AI)-powered contact center, HSD scaled to meet demand and enabled workers to answer people’s questions from their homes.

One of the biggest constraints in providing equitable access to care is the language barrier between providers and the patients they serve. For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. Some states want to support nearly 20 languages in the call center […]

Healthcare authorities and providers use state-run controlled substance databases (CSDs) to track prescriptions and identify patients for substance abuse. CSDs help evaluate treatment options, screen patients who may be at risk for drug abuse problems, and make informed decisions about prescribing medication. This post explains how healthcare authorities can leverage CSD data to enhance their decision-making processes within business operations by using Amazon Web Services (AWS).

With the help of Kyndryl and Amazon Web Services (AWS), Arizona’s Motor Vehicle Division (MVD) migrated its business service desk into Amazon Connect to improve customer service, increase efficiency, and save costs. Read this blog post to learn how the MVD continues innovating and enhancing services to better serve the people of Arizona.

What do AWS public sector customers need to know about the State Risk and Authorization Management Program (StateRAMP) and how can you use AWS to help meeting StateRAMP requirements? In this blog post, learn a quick recap on what StateRAMP is and how it differs from the similar Federal Risk and Authorization Management Program (FedRAMP). 

Georgia has been at the forefront of a booming technology sector. Forbes named Atlanta one of the 5 U.S. Cities Poised to Become Tomorrow’s Tech Mecca, a city where the number of tech jobs have grown 46 percent since 2010. This new initiative put forward by the Technical College System of Georgia (TCSG), the Georgia Department of Education (GADOE), the Technology Association of Georgia (TAG), and Amazon Web Services (AWS) will help support the growth trajectory of Georgia’s technology sector, address both the opportunities and challenges presented by the pandemic, and ensure that training, curriculum, and jobsearch support opportunities are available to rural communities.

The Maryland Department of Human Services (DHS) is the state’s primary social service provider. Through 24 local social services agencies, the department assists people in economic need, provides preventive services, and protects vulnerable children and adults in each of Maryland’s 23 counties and the City of Baltimore.

SXSW brought in technology companies, startups, elected officials, and more to Austin to talk about innovation. Mayors are focused on using technology to engage with the citizen and the Civic I/O Mayors Summit at SXSW gave mayors the opportunity to learn from other mayors about how to fuel startup innovation in their cities and how […]

At AWS, we often refer to the migration from on-premises infrastructure to the AWS Cloud to a “journey.”  Many of our customers follow a common path to the cloud, leveraging a robust offering of tools, products, and AWS support services to make the migration as simple as possible for everyone involved. Cities like the City […]

In February of 2014, it was announced that the Texas State Library and Archives Commission (TSLAC) would receive the records of outgoing governor Rick Perry, the longest serving governor in Texas State history, who served from December 2000 to January 2015. This was the first transfer of electronic records to the State Archives, and needed […]