Category: Customer Solutions

This post shows you how to implement intelligent notification filtering using Amazon Bedrock and its gen-AI capabilities. You’ll learn model selection strategies, cost optimization techniques, and architectural patterns for deploying gen-AI at IoT scale, based on Swann Communications deployment across millions of devices.

LinqAlpha is a Boston-based multi-agent AI system built specifically for institutional investors. The system supports and streamlines agentic workflows across company screening, primer generation, stock price catalyst mapping, and now, pressure-testing investment ideas through a new AI agent called Devil’s Advocate. In this post, we share how LinqAlpha uses Amazon Bedrock to build and scale Devil’s Advocate.

In this post, we discuss how Amazon Nova in Amazon Bedrock can be used to implement an AI-powered image recognition solution that automates the detection and validation of module components, significantly reducing manual verification efforts and improving accuracy.

Iberdrola, one of the world’s largest utility companies, has embraced cutting-edge AI technology to revolutionize its IT operations in ServiceNow. Through its partnership with AWS, Iberdrola implemented different agentic architectures using Amazon Bedrock AgentCore, targeting three key areas: optimizing change request validation in the draft phase, enriching incident management with contextual intelligence, and simplifying change model selection using conversational AI. These innovations reduce bottlenecks, help teams accelerate ticket resolution, and deliver consistent and high-quality data handling throughout the organization.

Working with the Generative AI Innovation Center, New Relic NOVA (New Relic Omnipresence Virtual Assistant) evolved from a knowledge assistant into a comprehensive productivity engine. We explore the technical architecture, development journey, and key lessons learned in building an enterprise-grade AI solution that delivers measurable productivity gains at scale.

Associa collaborated with the AWS Generative AI Innovation Center to build a generative AI-powered document classification system aligning with Associa’s long-term vision of using generative AI to achieve operational efficiencies in document management. The solution automatically categorizes incoming documents with high accuracy, processes documents efficiently, and provides substantial cost savings while maintaining operational excellence. The document classification system, developed using the Generative AI Intelligent Document Processing (GenAI IDP) Accelerator, is designed to integrate seamlessly into existing workflows. It revolutionizes how employees interact with document management systems by reducing the time spent on manual classification tasks.

BGL is a leading provider of self-managed superannuation fund (SMSF) administration solutions that help individuals manage the complex compliance and reporting of their own or a client’s retirement savings, serving over 12,700 businesses across 15 countries. In this blog post, we explore how BGL built its production-ready AI agent using Claude Agent SDK and Amazon Bedrock AgentCore.

On November 21, 2025, Amazon SageMaker introduced a built-in data agent within Amazon SageMaker Unified Studio that transforms large-scale data analysis. In this post, we demonstrate, through a detailed case study of an epidemiologist conducting clinical cohort analysis, how SageMaker Data Agent can help reduce weeks of data preparation into days, and days of analysis development into hours—ultimately accelerating the path from clinical questions to research conclusions.

In this post, we illustrate how Clarus Care, a healthcare contact center solutions provider, worked with the AWS Generative AI Innovation Center (GenAIIC) team to develop a generative AI-powered contact center prototype. This solution enables conversational interaction and multi-intent resolution through an automated voicebot and chat interface. It also incorporates a scalable service model to support growth, human transfer capabilities–when requested or for urgent cases–and an analytics pipeline for performance insights.

In this post, we walk you through Pushpay’s journey in building this solution and explore how Pushpay used Amazon Bedrock to create a custom generative AI evaluation framework for continuous quality assurance and establishing rapid iteration feedback loops on AWS.