Tag: customer story

In this blog post, learn how BAC worked with AWS to eliminate computer lab lines, reduce infrastructure costs, and deliver professional design software to students across seven global Regions using Amazon AppStream 2.0.

The Contra Costa County District Attorney’s Office partnered with AWS and CC Tech Digital, an AWS Advanced Tier Partner, to modernize its subpoena handling process using a cloud-native, serverless solution on AWS. Read this post to learn more.

Working with AWS, Cornell University built Socratic Chat, an artificial intelligence (AI) assistant that delivers personalized Socratic teaching at scale. By fall 2024, over 500 students across multiple courses were using the tool, spending 10-15 minutes per assignment, working through progressively harder questions based on Bloom’s Taxonomy—freeing Ault and other professors to focus on in-depth instruction. Read this post to learn more.

Artificial Intelligence (AI) is transforming how governments interact with their citizens, turning critical touchpoints into highly personalized, efficient, and positive experiences. Where once contact centers could be a source of frustration to both workers and citizens, today AI-powered solutions deliver natural, intuitive, multilingual experiences that improve efficiency, lower costs and—most importantly—deliver better quality and proactive services.

Working alongside Amazon Web Services (AWS), the City of Tamarac built a multilingual, omnichannel contact center on Amazon Connect that puts residents first, whether they need emergency alerts during a storm, help with a water bill, or quick access to parks and recreation updates. Read this post to learn more

The government of La Rioja—through its Fundación Rioja Salud—is revolutionizing healthcare delivery in Spain by building PASCAL, a comprehensive health data lake. PASCAL leverages AWS cloud infrastructure to enable predictive, participative, preventive, personalized, and precision medicine—the five Ps of modern healthcare.

For the thousands of residents displaced or impacted in Los Angeles, navigating resource applications, aid forms, and ever-changing information is a daunting task that can delay them from getting back on their feet. Read this post to learn how Better Angels launched the LA Disaster Relief Navigator—in partnership with Imagine LA—to transform disaster recovery from a reactive process into a proactive, community-informed response. Using the agility and scale of AWS, Better Angels built a resilient digital platform that generated approximately 6,000 personalized recovery plans, directly reaching nearly 30,000 people in need.

This blog post explores how the Alabama Department of Revenue (ALDOR) and the Wisconsin Department of Revenue (Wisconsin DOR) are using AWS applications and services to modernize their contact centers to improve resilience, reduce costs, and scale support for the communities they serve.

The University of Notre Dame embarked on a journey to become the first US higher education institution to take a comprehensive, enterprise-wide approach to deploying AWS Web Application Firewall (WAF), AWS Shield Advanced, and AWS Firewall Manager across the entirety of their AWS infrastructure. This meticulous implementation also established a blueprint for other institutions to follow.

Between rising operational costs and a population surge, Collier County, Florida, found itself facing serious budgetary pressures. For 13 consecutive years, the county had raised property taxes to keep up. But by 2023, residents were growing fatigued, and county leaders knew they needed a different solution.