Tag: customer story

Efficiently addressing internal customer support tickets can profoundly impact an organization’s productivity and employee well-being, apart from their ability to focus on the mission at hand. To meet these demands, many nonprofits, such as Thorn, are turning to innovative technology solutions. In this post, we explore how Thorn used Amazon Web Services (AWS) in conjunction with generative artificial intelligence (AI) to revolutionize their internal customer support for organization-wide IT, security, and engineering.

The Canadian Centre for Cyber Security (Cyber Centre) was established in 2018 under Canada’s National Cyber Security Strategy. The Cyber Centre is the nation’s centralized source for expert cybersecurity advice, services, and support. Its crucial mission involves protecting Canada’s critical cyber assets, including federal government systems. One of the Cyber Centre’s notable innovations is Assemblyline, an open source malware detection and analysis tool available to the cybersecurity community and now others on the Amazon Web Services (AWS) Marketplace.

Singapore General Hospital (SGH), SingHealth Office of Academic Informatics (OAI), and Amazon Web Services (AWS) collaborated to develop a cost-effective, scalable cloud infrastructure that enables researchers to perform their own analyses on a centrally secured and compliant cloud platform. AWS HealthOmics offers a suite of services that help bioinformaticians, researchers, and scientists to store, query, analyze, and generate insights from genomic and other biological data. Read this post to learn more about the three primary components of HealthOmics used in the solution.

Companies across all industries face a multitude of challenges in their operations, many of which can be addressed through innovative uses of technology. By implementing use cases tailored to their specific needs, organizations can drive efficiencies, mitigate risks, and create competitive advantages. This comprehensive post explores some high-impact use cases with the corresponding Amazon Web Services (AWS) solution that can transform public sector industries.

The process of transcribing video or audio files has traditionally been manual and time-consuming. Beyond the need for accurate and cost-effective transcriptions, attorneys have determined a need for timestamping capabilities, speaker identification, search and replace capabilities, the highlighting of specific words, editing capabilities, and most importantly, shortened turnaround times.To address the need for quicker and more accurate transcription of audiovisual files, the Contra Costa County (CCC) District Attorney’s (DA) Office reached out to Amazon Web Services (AWS) and partnered with AWS Partner ScaleCapacity to develop a solution that would automate the manual transcription process. Read this post to learn more.

In January 2020, Amazon Web Services (AWS) inaugurated a Cloud Innovation Centre (CIC) at the University of British Columbia (UBC). The CIC uses emerging technologies to solve real-world problems and has produced more than 50 prototypes in sectors like healthcare, education, and research. The Centre’s work has involved 300-plus AWS accounts across various groups, including external collaborators, UBC staff, students, and researchers. This post discusses the management of AWS in higher education institutions, emphasizing governance to securely foster innovation without compromising security and detailing policies and responsibilities for managing AWS accounts across projects and research.

The rise of artificial intelligence (AI) and digital technologies is changing how we work and what skills workers need to be able to thrive. To help meet this challenge in Australia, Amazon Web Services (AWS) has deepened its strategic collaboration with the New South Wales (NSW) Department of Education (DoE), which prioritises both educator and student upskilling. Read this post to learn more.

The COVID-19 pandemic took a heavy toll on students’ mental health and well-being. In fact, a staggering 87 percent of public schools reported that the pandemic had negatively impacted their students’ social-emotional development during the 2021–2022 school year. These effects have lingered long past the pandemic, and students’ social-emotional well-being remains a primary concern of administrators, teachers, and parents. To address this ongoing crisis, The Happy Sad Company was founded. Collaborating with Amazon Web Services (AWS), they strategically planned, scaled, and launched an app to help teachers, parents, and students gain a better understanding of how things are going.

Pathologists have been looking at morphological patterns in patients’ tissue sections highlighted by hematoxylin and eosin (H&E) staining for more than a century. However, as the pathology transformation from glass slides to digital imaging gains momentum, it opens the door to artificial intelligence (AI) tools to complement expert assessment with quantitative measurements to enable data-driven medicine. Yet, challenges remain with handling digital imaging files such as storage and pre-processing prior to application of AI tools. Genomics England have utilised Amazon Web Services (AWS) and tools such as Amazon SageMaker to demonstrate how to prepare digital pathology images for research and the development of machine learning models.

Anduril Industries, a defense technology company, has launched Alfred, an internal enterprise search chatbot powered by cutting-edge Retrieval-Augmented Generation (RAG) architecture. By using Amazon Web Services (AWS) services, such as Amazon SageMaker, Amazon Kendra, and Amazon DynamoDB, on the secure AWS GovCloud (US) Regions, Anduril has built a robust and scalable data infrastructure that can support Alfred’s growing knowledge needs.