Tag: customer story

The United States General Services Administration (GSA) Pegasys Financial Management program plays a vital role in managing the agency’s financial operations, processing hundreds of billions of dollars in transactions annually for GSA and 40 partner agencies, boards, and commissions. When GSA needed to modernize the infrastructure supporting this mission-critical system, the agency faced a significant challenge. It needed to migrate 30 terabytes of production data, over 100 virtual machines, and 70 external system interfaces to the cloud—all within 6 months while maintaining uninterrupted availability.

Read this post to learn about Innovatrial, a next-generation digital offering built by Servizo Galego de Saúde (SERGAS) on Research and Engineering Studio (RES) on Amazon Web Services (AWS) by NTT DATA in collaboration with AWS. This solution radically transforms how clinical trials are managed, connecting data, people, and processes in a unified environment that accelerates scientific evidence generation.

The Australian Epilepsy Project (AEP) is transforming epilepsy diagnosis and care across Australia. The AEP team faced a daunting challenge: processing and analyzing 20-hour magnetic resonance imaging (MRI) workflows for participants and clinicians scattered across the country. Their solution—a serverless, container-orchestrated neuroimaging pipeline on Amazon Web Services (AWS)—has accelerated the delivery of life-changing results to clinicians and patients while reducing costs by over 35%.

Working with Amazon Web Services (AWS) and AWS Partner Allwyn, the city of Virginia Beach launched a generative artificial intelligence (AI)-powered conversational search assistant on its public website that helps residents and visitors find answers in plain language, without having to hunt through search results.

Read this post to learn how Bevar Ukraine collaborated with Amazon Web Services (AWS) to develop Victor, a generative AI-powered virtual assistant designed to scale access to reliable information while preserving a human-centered approach.

As it supports government authorities with their digital identity programs, Thales recognized that Amazon Web Services (AWS) managed services can help address these challenges. The company built a production-grade verifiable credentials issuance platform on AWS that serves government customers worldwide, supporting over 300 national digital identity programs. Read this post to learn more.

Every year, an estimated 3 million Americans receive home healthcare services. These programs often improve health outcomes, but they also carry risks. Patients may fall, miss medications, or face complications that lead to hospitalization. Researchers at Columbia University’s School of Nursing are exploring how artificial intelligence (AI) could help predict and prevent such events.

At the 2025 Amazon Web Services (AWS) Federal AI Conference in Virginia, Paras Malik, the Chief AI Officer at the U.S. Department of the Treasury, joined AWS Global Head of Financial Innovation Michael Greenwald to share how Treasury is taking a human-centered approach to the use of AI tools. Their conversation highlighted lessons other agencies can apply as they explore promoting AI leadership at scale.

Teams from AWS, working with Sentient Industries, brought the power of AI directly into Excel spreadsheets. Logistics officers can now type the device description in Excel and have the power specs retrieved from a knowledge base in Amazon Bedrock. Unlike a chat-based solution, the AI directly loads the data into spreadsheet cells, creating a streamlined and efficient user workflow. The AI meets the users where they are, and this capability is now being commercialized by Sentient. Read this post to learn more.

Read this post to learn how the City of Virginia Beach worked with Amazon Web Services (AWS) to modernize its Emergency Communications and Citizen Services (ECCS) using Amazon Connect, introducing AI capabilities that help serve citizens faster and reduce dispatcher workloads.