Category: Customer Solutions

Industrial IoT adoption is increasing the connectivity of operational technology to IT systems, necessitating better visibility into assets. Claroty Edge on AWS Snowcone enables asset discovery to build an accurate inventory and identify vulnerabilities. Combined with Claroty xDome, this provides comprehensive IT/OT asset management and vulnerability insights. xDome integrates with AWS Security Hub to simplify deploying asset visibility and enable organizations to defend and secure their connected environments.

Many startups want to use machine learning but struggle with developing scalable MLOps pipelines. Automat-IT’s MLOps Accelerator helps startups fast-track their machine learning journey and provides an end-to-end automated solution for the ML lifecycle, from data preparation to deployment, leveraging AWS services. With customizable pipelines and dedicated ML experts, Automat-IT empowers various roles to develop, operationalize, and monitor models efficiently.

We are excited to highlight 168 AWS Partners that received new or renewed specializations in December for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

Winning and retaining customers requires thoughtful engagement fueled by customer data. While legacy customer data platforms (CDPs) aggregate data, they also create silos. RudderStack’s warehouse-native CDP built on Amazon Redshift provides flexible data pipelines to collect, unify, and activate customer data. This eliminates silos and establishes a single source of truth to enable teams to collaborate and create tailored customer experiences that drive growth.

JBS Dev modernized a national pet retailer’s legacy backend system to support its new mobile app. By leveraging AWS Lambda and other services, JBS Dev built a scalable, resilient serverless architecture which enabled faster innovation and integrated seamlessly with the retailer’s systems. The solution improved performance and reliability, delivering an exceptional customer experience. JBS Dev showcased the power of AWS Lambda and serverless to transform legacy systems and drive business growth.

NETSCOUT’s nGeniusONE platform offers insights into service delivery and user experience to manage availability and quality, reducing time to resolve performance issues by correlating metadata across network, applications, and devices. This post discusses implementing holistic visibility using NETSCOUT APM with VPC traffic mirroring and AWS Gateway Load Balancer. NETSCOUT delivers consistent, high-resolution visibility to identify and manage threats and performance in cloud environments.

To grow with AWS, partners can pursue Competency designations which validate an organization’s expertise through rigorous assessment by AWS experts. By meeting requirements around projects, certifications, and capabilities, partners can demonstrate their proficiency and earn an AWS specialization badge in specific industries, use cases, or workloads. Attaining an AWS Competency distinguishes partners, but the preparation process also transforms practices.

Complying with FedRAMP poses challenges for DevOps teams, including slower deployment speeds, process overhead, and complex AWS GovCloud requirements. To optimize velocity while maintaining compliance, organizations can shift security controls left, automate workflows, and architect secure in-boundary pipelines. With the proper frameworks, teams can increase deployment frequency and reduce change failure rates in FedRAMP environments.

Rapyder’s Call Agent Analyzer uses generative AI on AWS to revolutionize call center operations. It efficiently processes multilingual audio, summarizes calls, analyzes script adherence, and structures insights into actionable data. This solution helps businesses enhance customer satisfaction through data-driven call agent performance evaluation and training. As an AWS Partner, Rapyder provides cutting-edge cloud solutions that are reshaping industries like customer service.

AWS SaaS Factory and Skyflow break down what data residency is and why it’s often a barrier for businesses to scale globally. Explore how Skyflow Data Privacy Vault works and how it helps businesses overcome this barrier. To illustrate the practical application of this approach, we’ll highlight a customer story and real-world example of a company that successfully addressed its data residency needs with a scalable SaaS solution based on Skyflow Data Privacy Vault.