Category: Messaging

Like many healthcare providers, University Hospitals Coventry and Warwickshire (UHCW) NHS Trust, which manages two major hospitals and serves a population of more than one million, has operated with legacy technology that relies heavily on phone calls and manual processes for contacting patients. Recognizing an opportunity to modernize, the Trust linked up with IBM Consulting for an innovative pilot project to digitize patient engagement channels using Amazon Web Services (AWS). Read this post to learn more.

Generative artificial intelligence (AI) can transform the experience of state and local government constituents. With Amazon Lex, you can design and build sophisticated voice and text conversational interfaces, deploy omnichannel experiences with pre-built integrations to contact center solutions, and pay only for speech and text requests with no upfront costs or minimum fees. This post provides a technical walkthrough for building a generative AI chat-based solution.

Singapore General Hospital (SGH), SingHealth Office of Academic Informatics (OAI), and Amazon Web Services (AWS) collaborated to develop a cost-effective, scalable cloud infrastructure that enables researchers to perform their own analyses on a centrally secured and compliant cloud platform. AWS HealthOmics offers a suite of services that help bioinformaticians, researchers, and scientists to store, query, analyze, and generate insights from genomic and other biological data. Read this post to learn more about the three primary components of HealthOmics used in the solution.

As federal agencies migrate to the Trusted Internet Connections (TIC) 3.0 framework, they will use Amazon Web Services (AWS) to exit to the internet, bypassing the TIC network. This transition requires agencies to plan and coordinate migration activities to verify seamless IPv6 connectivity. Agencies need to coordinate advertising their IPv6 prefixes with AWS, using mechanisms like Bring your own IP addresses (BYOIP). The migration process could involve changes in routing policies, firewall rules, and security controls to accommodate the IPv6 prefix changes. Read this post to learn more.

The Centers for Medicare & Medicaid Services (CMS) recently enabled states to extend Medicaid coverage to eligible incarcerated individuals, with hopes of ensuring continuity of care upon release, reducing the risk of relapse, and encouraging better health management. To help states begin benefitting from this new CMS policy, Amazon Web Services (AWS) offers a suite of data storage, telehealth, analytics, and reentry services. In this post, we break down four specific areas where AWS services—and AWS Partners—can help.

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In this post, Amazon Web Services (AWS) experts share examples of innovation from New Mexico and North Carolina. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads.

The use of consumer-grade messaging applications poses significant security and sovereignty risks for Australian Government agencies, making it difficult to meet governmental information management obligations. Official guidance from the National Archives of Australia (NAA) unambiguously states that “instant messaging posts … created or received as part of Australian Government business are Commonwealth records.” Amazon Web Services (AWS) Wickr is an end-to-end encrypted messaging and collaboration service that provides the advanced security, administrative controls, and data retention capabilities government agencies need to protect sensitive information and meet legislative requirements. Read this post to learn more.

For years, public health agencies have relied on paper-based case report forms to supplement the electronic laboratory reports (ELRs) they receive for reportable diseases. While ELRs provide positive test results, the accompanying case reports give public health agencies critical clinical, demographic, and risk factor data needed for effective disease investigation and response. However, the sheer volume of COVID-19 cases quickly overwhelmed this manual, paper-based process. Prior to the pandemic, the Office of the National Coordinator for Health IT (ONC) and the Centers for Disease Control and Prevention (CDC) developed standards for an electronic case report (eCR) form that could be automatically sent to public health agencies from providers’ electronic health records (EHRs).

Amazon Web Services (AWS) Ground Station is a cloud-based service that provides you with an opportunity to perform communication sessions with your satellite without spending a fortune on your own ground station infrastructure. AWS Ground Station balances between providing a ready-made solution and tailoring the service to meet the unique needs of each customer. One of the ways to customize the service is to use customer-provided ephemerides (CPE) for antenna targeting.

Cognitive Space is a leading Amazon Web Services (AWS) Partner delivering intelligent automation to satellite constellation operations using the CNTIENT platform. The system uses AWS-powered artificial intelligence (AI) decision making to handle highly complex and dynamic satellite tasking requirements, and demanding mission requirements. This blog post provides technical guidance for building and operating mission operation centers (MOCs) on AWS.