AWS Public Sector Blog

Category: Education

How South Carolina DSS modernized 19 contact centers to improve benefits delivery with Amazon Connect

Social services agencies serve some of society’s most vulnerable members. Service interruptions don’t just create inconvenience—they can delay essential support. The South Carolina Department of Social Services (SCDSS) faced exactly this challenge. Working with Amazon Web Services (AWS), SCDSS modernized 19 contact centers and two interactive voice response (IVR) systems, transforming how the agency connects with the one in six South Carolinians it serves.

AWS branded background with text "Democratizing climate data science: How Columbia University's LEAP center built AutoClimDS on AWS"

Democratizing climate data science: How Columbia University’s LEAP center built AutoClimDS on AWS

Columbia University’s Learning the Earth with Artificial Intelligence and Physics (LEAP), a National Science Foundation (NSF) Science and Technology Center, collaborated with AWS to build AutoClimDS, an agentic AI system that researchers with no specialized coding expertise can use to conduct climate data science workflows using natural language. Read this post to learn more.

AWS social impact awards accelerate innovation at Columbia

Every year, an estimated 3 million Americans receive home healthcare services. These programs often improve health outcomes, but they also carry risks. Patients may fall, miss medications, or face complications that lead to hospitalization. Researchers at Columbia University’s School of Nursing are exploring how artificial intelligence (AI) could help predict and prevent such events.

AWS branded background with text "Bringing agentic AI into spreadsheets for planning tactical electrical power"

Bringing agentic AI into spreadsheets for planning tactical electrical power

Teams from AWS, working with Sentient Industries, brought the power of AI directly into Excel spreadsheets. Logistics officers can now type the device description in Excel and have the power specs retrieved from a knowledge base in Amazon Bedrock. Unlike a chat-based solution, the AI directly loads the data into spreadsheet cells, creating a streamlined and efficient user workflow. The AI meets the users where they are, and this capability is now being commercialized by Sentient. Read this post to learn more.

AWS branded background with text "Coursera and AWS survey reveals how technology leaders navigate cloud and AI transformation"

Coursera and AWS survey reveals how technology leaders navigate cloud and AI transformation

Coursera and AWS surveyed more than 750 technology executives across six countries to understand how organizations are balancing automation, human expertise, and infrastructure modernization as they prepare for an AI-driven future. The survey reveals a clear insight: As organizations move toward AI-driven operations, success begins with the cloud.