AWS Public Sector Blog

Tag: aws lambda

UT Austin connects students with answers faster using Amazon Connect

The College of Liberal Arts at University of Texas at Austin wanted to make it simple for students, faculty, and staff to contact support agents. This is how they built and scaled a contact center solution on AWS with Amazon Connect that reduced call wait time, cut costs, and more easily resolved technical issues — all while call volume more than quadrupled.

woman takes photo of document on her smart phone

Using AI to rethink document automation and extract insights

The maturing of artificial intelligence (AI) has brought ready-made services that organizations can use, not only to automate data entry work but also to apply intelligence into the business process. Using modern AI capabilities on AWS, organizations can transform approaches to document management. This allows public sector organizations to save time (enabling faster throughput especially during higher volume paperwork times), so they can help get constituents their services faster, and focus on the most valuable work of the high-touch or high-need cases. Document automation helps reduce human entry error and provide backup services in case of natural disaster.

hand with chalk drawing family and house on chalkboard

Using the cloud to get rental assistance quickly to those in need

Even before the pandemic, many people were rent burdened, with a quarter of renters paying more than half their income on rent. US Congress approved two bills containing $45 billion for emergency rental assistance programs (ERAP) that states and local governments can use to support people in need. Distributing these funds quickly and efficiently requires local agencies to rapidly design and deploy new engagement models, programs, and workflows that are easy to use, that can quickly scale up to meet demand, and are flexible enough to adjust to changes in federal and local requirements. Learn how these AWS customers and partners are leveraging the cloud to quickly launch and distribute benefit assistance programs like emergency rental assistance.

Performance Dashboard on AWS

New Performance Dashboard on AWS makes delivering open, responsive government simple

Data is at the heart of showing citizens how public services are working, and it enables the public sector to improve policy and operational delivery. Citizens expect accessible and useful services. The public sector aims to demonstrate success through data. To build trust in this relationship and promote accountability, public sector organizations need to communicate the data-driven performance of the services they provide. To help address these challenges, AWS is releasing Performance Dashboard on AWS. Performance Dashboard on AWS is a new open source solution to help you measure and share what’s important in one place and at minimal cost, and you can have the solution up and running in a matter of minutes.

three overlapping conversation bubbles

BrainGuide uses cloud technology to empower people with knowledge and resources for brain health

Alzheimer’s, a progressive brain disease that gradually deteriorates memories and thinking skills, is one of the leading causes of death in the United States, according to nonprofit UsAgainstAlzheimer’s (UsA2). To help address the immense need for brain health information and insights, UsA2 recently launched BrainGuide working with AWS and Biogen. BrainGuide is a first-of-its-kind platform that empowers people with knowledge and resources to take the best next steps in managing their own or a loved one’s brain health.

aerial view of yellow sneakers on blue sports surface

Using AWS for on-premises WordPress site continuity

Applications running on LAMP (Linux, Apache, MySQL, and PHP) stack are ubiquitous—WordPress alone represents 38% of all content management systems. Because of the popularity of these applications, public sector organisations such as educational institutions should protect their business continuity by implementing disaster recovery (DR) solutions: policies, tools, and procedures to help the recovery or continuation of technology infrastructure and systems following a disaster. AWS Professional Services created a business continuity solution for on-premises LAMP applications that could eliminate the need for physical backup infrastructure and improve recovery time. The solution was recently piloted by Cardiff University.

aerial view of laptop, gloves, mask, and hand sanitizer

Canadian government department serves public sector employees and organizations using AI-powered chatbot

As populations continue to grow, government departments around the world are exploring new ways to scale their delivery of client services. The Public Services Health & Safety Association (PSHSA), a transfer payment agency of the Ontario government’s Ministry of Labour Training and Skills Development, turned to an artificial intelligence (AI)-powered chatbot to better serve customers by addressing their occupational health and safety training and consulting questions.

hospital staff standing close together with arms crossed torsos only

Digitally revolutionizing workforce management in healthcare

COVID-19 highlighted the existing shortage in personnel within healthcare and is now challenging many hospitals with high staff turnover and sick leave. Planerio created workforce management solutions that help healthcare organizations modernize their workforce administration. Their shift planning software uses artificial intelligence (AI) and takes into account a range of planning variables such as employee qualifications and availabilities, employee preferences and requests, requirements of different shifts and workplaces, legal regulations and tariffs, and more.

Hope orbiter Mars, photo courtesy of MBRSC, United Arab Emirates

UAE Mars mission uses AWS to advance scientific discoveries

On February 9, a new object successfully began to orbit Mars: an uncrewed spacecraft called the Hope Probe. The mission has already returned the first image of Mars, taken by Hope’s Emirates eXploration Imager from an altitude of 24,700 km. Led by the Mohammed Bin Rashid Space Centre (MBRSC), the Hope Probe is the first interplanetary mission for the United Arab Emirates, the fifth country in history to reach the red planet. It will also be the first spacecraft to capture a complete picture of the Martian atmosphere and its layers during different times of the day and different seasons for one complete Martian year. Once data transmitted by the Hope Probe reaches the scientific teams on Earth, MBRSC will use AWS advanced technologies to process and analyze the vast amounts of data and imagery to help researchers better understand the Martian atmosphere and its layers.

AWS EdStart_Global Founders_Blog Graphic_Genially_Studos

Increasing student engagement through new visual presentation development and test taking tools

AWS EdStart Members—Chema Roldan, co- founder and CTO of Genial.ly in Spain and Leonardo Prates, co-founder and CEO of Studos in Brazil—are enhancing the classroom experience for students and teachers. Genial.ly is focused on enabling students and teachers to create and deliver digital presentations. Studos is focused on helping students enhance their test performance through automatic feedback using AI. Read on to learn how these founders are developing the next generation of education solutions in the AWS Cloud.