Category: State or Local Government

Generative artificial intelligence (AI) can transform the experience of state and local government constituents. With Amazon Lex, you can design and build sophisticated voice and text conversational interfaces, deploy omnichannel experiences with pre-built integrations to contact center solutions, and pay only for speech and text requests with no upfront costs or minimum fees. This post provides a technical walkthrough for building a generative AI chat-based solution.

Welcome to the frontier of public sector innovation, where artificial intelligence (AI) is not just a buzzword but a tool for transformative change. As citizens’ expectations evolve and the need for rapid, accurate information becomes more pronounced, state and local governments seek smarter ways to keep pace. Enter Retrieval-Augmented Generation (RAG) and large language models (LLMs)—the dynamic duo powering the next wave of efficient state and local government services.

The process of transcribing video or audio files has traditionally been manual and time-consuming. Beyond the need for accurate and cost-effective transcriptions, attorneys have determined a need for timestamping capabilities, speaker identification, search and replace capabilities, the highlighting of specific words, editing capabilities, and most importantly, shortened turnaround times.To address the need for quicker and more accurate transcription of audiovisual files, the Contra Costa County (CCC) District Attorney’s (DA) Office reached out to Amazon Web Services (AWS) and partnered with AWS Partner ScaleCapacity to develop a solution that would automate the manual transcription process. Read this post to learn more.

When government agencies choose Amazon Web Service (AWS) to store data, they choose to take advantage of inheriting the strictest security controls and standards. In addition, AWS services offer a unique opportunity to enhance networking and security approaches, ensuring safe and resilient data transfer mechanisms. This blog post provides guidance towards data sharing among government agencies, offering prescriptive approaches and best practices for implementing secure data exchange solutions using AWS services.

The rise of artificial intelligence (AI) and digital technologies is changing how we work and what skills workers need to be able to thrive. To help meet this challenge in Australia, Amazon Web Services (AWS) has deepened its strategic collaboration with the New South Wales (NSW) Department of Education (DoE), which prioritises both educator and student upskilling. Read this post to learn more.

On September 11, 2024, Amazon Web Services (AWS) announced the launch of the Provincial and Municipal Cyber Grant Program across Canada at the AWS Summit in Toronto. To help provincial and municipal governments implement cloud-based cybersecurity solutions, AWS is investing $5 million CAD in AWS credits to new and existing AWS customers.

Transit authorities have to maintain the location and schedule of large numbers of vehicle fleets on a daily basis. Most commonly, GPS coordinates are used to track vehicle location and transportation route. GPS coordinates often have anomalies that can contaminate location reporting. Additionally, if a vehicle takes a detour, it will offset public transportation schedules. Both cases impact the riders negatively. Keeping track and getting notified is a challenge. In this post, we look into an anomaly detection mechanism for public transportation using Amazon Web Services (AWS) offerings.

The Centers for Medicare & Medicaid Services (CMS) recently enabled states to extend Medicaid coverage to eligible incarcerated individuals, with hopes of ensuring continuity of care upon release, reducing the risk of relapse, and encouraging better health management. To help states begin benefitting from this new CMS policy, Amazon Web Services (AWS) offers a suite of data storage, telehealth, analytics, and reentry services. In this post, we break down four specific areas where AWS services—and AWS Partners—can help.

Kim Majerus, vice president of global education and US state and local government for worldwide public sector at Amazon Web Services (AWS), led the keynote address at the AWS IMAGINE conference for education, state, and local leaders. Majerus shared how AWS customers are innovating for their communities with the cloud and announced new public sector initiatives from AWS. Two special guests joined Majerus on stage to share how a culture of innovation is transforming the student and citizen experience at their organizations. Read this post for some of the highlights from the AWS IMAGINE conference keynote.

Government organizations face challenges that include tight budgets and rapidly evolving citizen demands. They can address these challenges when they collaborate and share resources to accelerate digital transformation. In the UK, 44 local government bodies—called councils—use an open approach to share expertise and pool resources to transform their web publishing platforms using LocalGov Drupal. The GOV.UK Digital Marketplace includes LocalGov Drupal on Amazon Web Services (AWS). This post explains how councils used collaboration and shared resources to develop this digital public infrastructure which has reduced the cost of building council websites by up to 80 percent and delivered better services.