AWS Public Sector Blog

Last month, Amazon Web Services (AWS) hosted its fourth Gov2Gov event: Responsible AI Implementation at the Planet Word Museum in Washington, DC. The event convened senior public sector leaders and decision-makers from across the US Government (USG) to hear from White House officials and chief AI officers from federal government agencies. Read this blog post for a recap of the event and the main takeaways.

Students attend community colleges for multiple reasons. Sometimes they drop out—for reasons that aren’t always entirely clear. Now, one of the largest community college districts in the country is determined to not only get a clearer picture but do something about it. Kern Community College District (KCCD) district in California is partnering with Amazon Web Services (AWS) to design and build a student-centered course planning tool to support the district’s Guided Pathways model.

When the COVID-19 pandemic hit, New Mexico’s Human Services Department (HSD) needed a new way to deliver contact center services safely and found it with Amazon Web Services (AWS). Using Amazon Connect, a cloud-based, artificial intelligence (AI)-powered contact center, HSD scaled to meet demand and enabled workers to answer people’s questions from their homes.

The advent of generative artificial intelligence (AI) and large language models (LLMs) present a transformative opportunity to address long-standing educational challenges around creating more personalized learning. In this post, we explain how to implement a personalized, self-paced student companion that addresses the challenges of tailored learning support by harnessing the power of AI to create a personalized, adaptive learning companion that caters to the diverse needs and skillsets of learners.

One of the biggest constraints in providing equitable access to care is the language barrier between providers and the patients they serve. For Medicaid agency call centers, there aren’t enough agents to support communication in all the languages requested by a state government. Some states want to support nearly 20 languages in the call center […]

Introduction Government authorities such as tax, unemployment insurance, and other finance agencies across the US and globally are seeking ways to innovate. They are trying to unlock insights from their data, deliver better customer experiences, and improve operations using cutting-edge technologies such as generative artificial intelligence (AI), machine learning (ML), and other data analytics tools. […]

In honour of Women’s History Month, Amazon Web Services (AWS) celebrates female leaders who inspire and empower women and girls in STEM. Their stories demonstrate technical excellence, leadership, collaboration, and mentorship – values that create an inclusive culture where all can thrive. The United Nations’ (UN) theme for this year’s International Women’s Day was “Invest […]

The right cloud technology leads to more sustainable IT and business operations. As a foundation for innovation, the cloud supports the delivery of sustainable products, services, and business models, and gives organizations the opportunity to transform themselves with sustainability at the core of their operation. The scope of the cloud’s role in sustainability is highlighted in a recent series of AWS Institute masterclasses and summarized in this blog post.

The Amazon Web Services (AWS) Open Data Sponsorship Program makes high-value, cloud-optimized datasets publicly available on AWS. Through this program, customers are making more than 100 petabytes (PB) of high-value, cloud-optimized data available for public use. Read this blog post to learn about the 34 new or updated datasets that were released in the first quarter.

Chaos engineering, often misunderstood as intentionally breaking the production environment, aligns with the Amazon Web Services (AWS) Well-Architected Reliability pillar. Its purpose is to methodically simulate real-world disruptions in a controlled manner, spanning service providers, infrastructure, workloads, and individual components. In this blog post, we show how Pearson PLC, an AWS education technology (EdTech) customer, successfully implemented resilient architectures through chaos engineering using AWS Fault Injection Service (FIS).