AWS Public Sector Blog

Category: Networking & Content Delivery

AWS branded background design with text overlay that says "Reimagining customer experience with AI-powered conversational service discovery"

Reimagining customer experience with AI-powered conversational service discovery

In this post, we will explore the use of generative artificial intelligence (AI) chatbots as a natural language alternative to the service catalog approach. We will present an Amazon Web Services (AWS) architecture pattern to deploy an AI chatbot that can understand user requests in natural language and provide interactive responses to user requests, directing them to the specific systems or services they are looking for. Chatbots simplify the content navigation and discovery process while improving the customer experience.

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Five need-to-know facts about using the AWS Cloud for K12 cyber-resiliency

K12 leaders need tangible solutions and tactics for improving their school’s or district’s cyber-resilience in the coming school year, and Amazon Web Services (AWS) is committed to supporting schools and districts as they enhance the cybersecurity of their networks. Recently, AWS joined the White House, the Department of Homeland Security, and the Department of Education—among other leaders in the government and education community—to commit to improving the cybersecurity resilience of K12 education. As part of this commitment, AWS created the K12 Cyber Grant Program, offering up to $20 million in AWS Promotional Credits to both new and existing K12 customers.

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Building compliant healthcare solutions using Landing Zone Accelerator

In this post, we explore the complexities of data privacy and controls on Amazon Web Services (AWS), examine how creating a landing zone within which to contain such data is important, and highlight the differences between creating a landing zone from scratch compared with using the AWS Landing Zone Accelerator (LZA) for Healthcare. To aid explanation, we use a simple healthcare workload as an example. We also explain how LZA for Healthcare codifies HIPAA controls and AWS Security Best Practices to accelerate the creation of an environment to run protective health information workloads in AWS.

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Connectivity patterns between AWS GovCloud (US) and AWS commercial partition

AWS GovCloud (US) was architected to have isolation (both physically and logically) from other AWS partitions for compliance. For this reason, AWS services, used to privately interconnect virtual private cloud (VPC) hosted resources within the same partition like AWS PrivateLink, Amazon Virtual Private Cloud (Amazon VPC) peering, or AWS Transit Gateway peering, cannot span from AWS GovCloud (US) to commercial Regions natively by design. In this post, we will highlight four connectivity patterns customers can use to interconnect VPC hosted systems cross partition.

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Using Protective DNS services with AWS workloads

Protective DNS services, commonly known as PDNS, are a go-to solution if you’re aiming to bolster the security of your infrastructure from the ground up. Unlike traditional methods involving software-based agents or devices for traffic filtering, PDNS services take a unique approach – they scrutinise the DNS requests made by users and adjust responses based on predefined rules within the service. In this post, we explore the seamless integration of PDNS services with workloads in the Amazon Web Services (AWS) Cloud, showcasing their effectiveness in enhancing cybersecurity within cloud environments.

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UC Davis Health Cloud Innovation Center, powered by AWS, uses generative AI to fight health misinformation

The University of Pittsburgh, the University of Illinois Urbana-Champaign (UIUC), the University of California Davis Health Cloud Innovation Center (UCDH CIC)—powered by Amazon Web Services (AWS)—and the AWS Digital Innovation (DI) team have built a prototype that uses machine learning (ML) and generative artificial intelligence (AI) to transform the public health communications landscape by giving officials the tools they need to fight medical misinformation, disinformation, and malinformation.

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How Pearson improves its resilience with AWS Fault Injection Service

Chaos engineering, often misunderstood as intentionally breaking the production environment, aligns with the Amazon Web Services (AWS) Well-Architected Reliability pillar. Its purpose is to methodically simulate real-world disruptions in a controlled manner, spanning service providers, infrastructure, workloads, and individual components. In this blog post, we show how Pearson PLC, an AWS education technology (EdTech) customer, successfully implemented resilient architectures through chaos engineering using AWS Fault Injection Service (FIS).

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Optimizing the US mortgage market with AWS

Common Securitization Solutions (CSS), a joint Freddie Mac and Fannie Mae venture launched in 2013, supports a cornerstone of the American economy: home ownership. CSS built and now operates the largest and most advanced mortgage securitization platform in the US, supporting Freddie Mac and Fannie Mae’s 70 percent market share of the industry with flexibility, scalability, and security at its core. Read this blog post to learn how CSS uses Amazon Web Services (AWS) to power their solutions in the cloud.

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Cloud incident response at UNSW with digital forensics powered by AWS

In the digital age, universities face increasing cyber threats that put valuable data at risk. The University of New South Wales (UNSW) is taking proactive measures to address this growing concern. Read this blog post to learn how UNSW is collaborating with Amazon Web Services (AWS) to modernize its IT infrastructure and bolster cybersecurity defenses as part of its cloud transformation program.

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Indiana DOC works with Mi-Case to fast-track offender management system launch on AWS

In 2021, the Indiana Department of Correction (IDOC) awarded a contract to Mi-Case, an Amazon Web Services (AWS) Partner, to replace its legacy systems managing case data across the state’s corrections facilities. The project kicked off in February 2021 and the new web and cloud-based offender management system (OMS) went live in May 2023. Read this blog post to learn why implementations like it routinely take several years and why this project was different.